A Balanced Scorecard Approach to Enterprise Systems Performance Measurement
نویسندگان
چکیده
A range of influences, both technical and organisational, has encouraged the wide spread adoption of Enterprise Systems (ES). Nevertheless, there is a growing consensus that Enterprise Systems have in many cases failed to provide expected benefits. The increasing role of, and dependency on ES (and IT in general), and the ‘uncertainty’ of these large investments, have created a strong need to monitor and measure ES performance. This paper reports on a research project aimed at deriving an ‘Enterprise Systems benefits measurement instrument’. The research seeks to identify how Enterprise Systems benefits can be usefully measured, with a ‘balance’ between qualitative and quantitative factors.
منابع مشابه
Development of using balance scorecard in universities for having better performance: a fuzzy DEMATEL-Shapley value goal programming approach
Universities have a magnificent role in the sustainable development of their country and international scientific production of their country. Purpose of this paper is expansion of using balance scorecard in universities In order to improve performance of universities in learning and educating. The Balanced Scorecard (BSC) is an extensively adopted performance management framework in a lot of o...
متن کاملA new approach for performance evaluation of energy-related enterprises
Oil is among the most effective and the largest industries in the world. Given that it supplies a large percentage of the world’s energy and plays a significant role in the national power and international credit of countries, it has a huge impact on our world today. Iran has huge oil reserves, and plays a key role in the exchange of the required energy in the world. In order to improve the pe...
متن کاملA study of enterprise resource planning (ERP) system performance measurement using the quantitative balanced scorecard approach
Enterprise resource planning (ERP) systems have been used in integrating information and accelerating its distribution across functions and departments with the aim to increase organizations’ operational performance. Thus, it is worth measuring ERP system performance based on its impact to critical performance of an organization: this requires a systematic method that bridges ERP performance me...
متن کاملUsing performance measurement models for benefit realization with enterprise systems the Queensland government approach
A range of influences, technical and organizational, has encouraged the wide spread adaption of Enterprise Systems (ES). Nevertheless, there is a growing consensus that Enterprise Systems have in the many cases failed to provide the expected benefits to organizations. This paper presents ongoing research, which analyzes the benefits realization approach of the Queensland Government. This approa...
متن کاملDevelopment of using balance scorecard in universities for having better performance: a fuzzy DEMATEL-Shapley value goal programming approach
Universities have a magnificent role in the sustainable development of their country and international scientific production of their country. Purpose of this paper is expansion of using balance scorecard in universities In order to improve performance of universities in learning and educating. The Balanced Scorecard (BSC) is an extensively adopted performance management framework in a lot of o...
متن کاملIntegrating Balanced Scorecard with Fuzzy Linguistic and Fuzzy Delphi Method for Evaluating Performance of Team Sports (SANAT NAFT NOVIN Abadan Football Club)
<span style="color: #000000; font-family: Tahoma, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: -webkit-left; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; ba...
متن کامل